aliceandwhite.com hopes that you will be delighted with your order. If, for any reason, you are not completely satisfied, we are happy to either offer an exchange or refund for any unopened and unused product(s). For health reasons, we are unable to offer refunds, replacements or exchanges on any opened (manufacture packaging opened), tested or used products.
Please note - Refund & Exchange rights DO NOT APPLY TO DISCOUNTED PRODUCTS & OTHER SPECIAL PROMO OFFER ITEMS.
Hence we regret we cannot offer returns on sale & special offer items. As an exception in some cases we can offer a "credit receipt" voucher even on sale & other special offers products. You do not get the money back at the sale & special offers exchange right. With your voucher you can buy a new product at our e-shop, but at a later time.
If you decide you no longer wish to keep the products you have purchased, we will refund or exchange the product(s) if you return it at your own expense, within 14 days of receiving your order.
Should any products be faulty, or sent in error, we will refund any postage costs you incur returning the items.
We cannot refund the cost of delivery after dispatch.
All returned products will be examined upon receipt. We reserve the right to refuse an exchange or refund if items are non-saleable.
We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods. Please note that delivery charges are non-refundable. Without exception, we can not accept returns on open, tested or used items, unless the item is faulty.
Before sending the product back to us, please contact us by email email@example.com so that we may issue a returns number & will confirm where to post your return.
All returns should be sent with your invoice (or a copy) or your printed order confirmation email. If none of these are available, please contact us. Unfortunately we cannot offer pre-paid postage unless the product is faulty, damaged in transit, or was sent in error.
When returning products, please ask for tracking numbers or via registered mail. Regrettably we are not responsible for lost goods in transit.
Our products are free of the most common allergens such as artificial colour and synthetic fragrance. However some people may find they are sensitive to essential oils. Any substance, natural or chemical, is capable of triggering sensitivities - we are all unique and individual! For your protection, we always include a complete list of ingredients next to the products we stock. If you are unsure of possible sensitivities, you can order free samples from our website together with your order, or smaller trial sizes, so you can perform a patch test. We regret that we are unable to offer refunds, credit or exchange, if the product isunsuitable for your needs and has been opened.
Your rights to return goods are protected under the EU Distance Selling Directive and Svensk Distanshandellagen.
Wrong or faulty product
To process a claim for faulty or damaged products please contact Aliceandwhite.com as soon as possible, but not later than 14 days after arrival date. Always check the package to verify that the product hasn't been damaged during transport. If the claim is received after 14 days of arrival, Aliceandwhite.com has the right to deny return or exchange.
Send an e-mail to firstname.lastname@example.org describing the problem as thoroughly as possible. Upon approval of your request, you will receive a "return reference number" which should be visible on the package you return to us. We will also email you our address where to send your return.
Damage during shipping
If your package has been damaged during shipping, please contact your local post office or a shipping agent to fill out a damage report. Please contact our Customer Service support in case you need assistance in the procedure.
Cancelling / Modifying your order
If you want to cancel or modify your order, please contact us immediately at email@example.com.
If your order is already in transit, you may return it. You are responsible for all return shipping costs. If you fail to pick up your order, you will be responsible for return shipping costs of 250 SEK.